Privacy Notice

Last Updated 14th May 2018

References to 'I' and 'me' in this privacy notice are all references to SiteE@se Web Design. I am committed to maintaining the trust and confidence of clients and visitors to this website. Here you’ll find information on how I treat data that I collect from visitors to the website and when someone uses my contact form or registers on the site. 

Visitors to this Website

When someone visits siteease.com I use third party software, Matomo, hosted at SiteE@se to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is anonymised and processed in a way which does not identify anyone. I do not make any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on my website in the Cookies Policy below. If I do need to collect personally identifiable information through the website, I will be up front about this. I will make it clear when I collect personal information and will explain what I intend to do with it.

Using the Contact Us Form

To make it easy for visitors to emailSiteE@se I have a contact form on my website. Through this I receive visitor names and email addresses. I use that information to respond to requests, queries and comments that visitors may make. This information is stored in the ticket database on the website and is sent in standard email format to me and processed using using standard email software such as Outlook, Thunderbird, Apple Mail etc.  If you are not a registered client of SiteE@se this data is deleted from the ticket database once the ticket has been answered and closed.

Registering as a Client to use Services

Clients are required to agree to this Privacy Notice and Terms of Service in order to register an account and complete checkout. A user account cannot be created, and an order cannot be placed, without the user checking a box to confirm their agreement to these. The Terms of Service include a link to this Privacy Policy and any other important terms and service agreements I make available.

Right of Access to Personal Information

This client portal gives clients access to login and view their personal information (profile data). This same portal also provides clients with access to update their personal information including name, email address, postal address and phone number as well as any custom fields that are defined.

Deletion of Personal Information

Clients may request removal of relating to them including personal information in the user's profile.  Data for current and past clients n relation to invoices is retained for six years to comply with HMRC tax and VAT regulations.  Support Ticket & Email history is deleted 24 months after an issue is Closed.

Links to Other Websites

This privacy notice does not cover any links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Changes to this Privacy Notice

I keep this privacy notice under regular review. The date of the last update will be displayed near the top of the page.

Cookies Policy

A system of classifying the different types of cookies is used on the Website, or which may be used by third parties through the website. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies are used, why I use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

How long are cookies stored for?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies
These cookies collect anonymous information on the pages visited. By using our website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages.

These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works. If you wish to opt out of receiving these cookies you can do so here.

These cookies remember choices you make to improve your experience. By using the Website, you agree to these types of cookies being placed on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work I cannot access these cookies, nor can the third parties access the data in cookies used on my site. For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. I don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them. If you have any queries about this policy please contact SiteE@se